This workshop aims at enhancing employees’ emotional intelligence (EQ) in order to increase their potential of having a successful personal and professional life. Having a high EQ has been associated with harmonious work relationships, adaptability to change, improved ability to handle challenges and pressure, and better time management.

Today, companies seek leaders who have a balanced EQ and IQ. These are the people who can combine their expertise with the ability to guide others efficiently as they can connect with their colleagues and teams on a deeper level. A person who has high emotional intelligence can express compassion when needed, exercise self-control in critical situations, and motivate oneself to achieve goals.

These characteristics contribute to better performance as emotionally intelligent individuals create a positive workplace based on trust and respect. They are also able to understand their own strengths and weaknesses, and this self-awareness enables them to accept feedback and learn from their mistakes.

WORKSHOP OBJECTIVES

  • Develop self-awareness, or the ability to recognize one’s strength and weaknesses, including one’s emotions, and how these influence behaviour, decisions, and relationships at work
  • Nurture empathy, or the ability to understand how others feel and how to respond appropriately
  • Develop the ability to respond to criticism and stressful situations calmly

TOPICS

  • Defining emotional intelligence
  • Emotional intelligence at work
  • Intrapersonal vs interpersonal skills
  • Increasing self-awareness and understanding your own personality
  • Managing your emotions
  • Introduction to Non-Violent Communication (NVC) and conflict management
  • Handling stress and high-pressure situations
  • How to collaborate effectively by applying emotional intelligence

EMPLOYEES LEARNING

  • Understand emotional intelligence and its importance at work
  • Build harmonious relationships at work, which results in greater productivity and job satisfaction
  • Be emotionally equipped to respond to stressful or challenging scenarios
  • Be able to motivate oneself and control destructive emotions
  • Be able to accept constructive criticism with the desire to learn and grow
  • Empathize with co-workers to improve teamwork and communication
  • Make better decisions at work by applying emotional intelligence
  • Gain deeper self-awareness

ORGANIZATION’S BENEFITS

  • Strengthen company culture as employees are able to support each other
  • Implement changes easily with people who welcome change and growth
  • Have employees who are open to feedback and growth
  • Better employee retention as people are able to resolve conflicts calmly
  • Improve customer service as employees extend compassion to customers
  • Increase productivity with self-motivated employees who can manage their time
  • Build a strong team of professionals who are able to work well together

SCHEDULE

The emotional intelligence training is a one-day workshop. It includes theory and practical exercises to encourage participation and application of learnings at work.

SESSION 1

UNDERSTANDING EMOTIONAL INTELLIGENCE

  • What is emotional intelligence?
  • How to apply emotional intelligence at work
  • Decoding your own personality and EQ level
  • Intrapersonal and interpersonal skills
  • Controlling your emotions
  • Responding calmly to stress and pressure
  • Building an effective team

SESSION 2

ENHANCING EMOTIONAL INTELLIGENCE

  • Stages of human development
  • Practicing Non-Violent Communication (NVC)
  • Using perceptual positions
  • How to manage and resolve conflicts
  • Building resilience and openness to change
  • Applying emotional intelligence to decision-making
  • Exercises for establishing new behaviours
  • Developing an action plan

WHO SHOULD ATTEND THE EMOTIONAL INTELLIGENCE WORKSHOP?

The emotional intelligence workshop will benefit all professionals, particularly aspiring leaders and managers, who want to develop competencies of emotional intelligence for success in personal and professional life. This workshop is also recommended for organizations that want to build better and stronger teams with healthy collaboration, openness to learning, and resilience to cope with stress and challenges.