This Non-Violent Communication (NVC) workshop seeks to develop the ability to practice compassionate communication to efficiently resolve conflicts in any situation and establish harmonious relationships among workers and with customers. The principles in this workshop are based on the teachings of the founder of NVC, Marshall Rosenberg, PhD.

Participants will learn how to express themselves openly while practising empathy. They will also learn to assert themselves forcefully while acknowledging the needs of others. These skills will help them resolve a wide range of conflicts and reach outcomes that are acceptable to all parties.

WORKSHOP OBJECTIVES

  • Understand human needs and how these affect behavior
  • Discover the types of communication that provoke anger, resistance, and other undesirable consequences
  • Learn how to articulate feelings to assert oneself while practising empathy
  • Learn how to manage anger
  • Learn how to resolve conflicts with respect and confidence
  • Learn how to negotiate to reach an amicable resolution

TOPICS

  • Understanding Non-Violent Communication
  • Common intentions when communicating
  • Reflective listening
  • Disconnecting language
  • Role of needs in communication
  • Emotions in communication
  • Observation vs evaluation
  • Practicing assertive communication
  • Practicing empathy
  • Understanding conflict and why it occurs
  • Types of conflicts
  • Anger management
  • Conflict negotiation strategies and skills

EMPLOYEES LEARNING

  • Know human needs to understand the behaviour of people at work and also customers
  • Be able to express their thoughts and feelings without provoking anger or resistance
  • Practice empathy to build trust and promote open communication at work
  • Be able to assert themselves with clarity and respect
  • Learn how to manage anger and frustration
  • Be able to practice listening skills that promote understanding and harmony
  • Practice negotiating conflicts to reach a solution that’s acceptable to all parties

ORGANIZATION’S BENEFITS

  • Boost employee morale
  • Reduce stress at work
  • Reduce absenteeism
  • Better understand the needs of customers and employees so they can be properly addressed
  • Create a harmonious and happy workplace to improve employee retention
  • Improve teamwork
  • Increase productivity
  • Resolve conflicts quickly or prevent future conflicts

SCHEDULE

The Non-Violent Communication workshop is a one-day training. It includes theory and practical exercises to encourage participation and application of learnings at work.

SESSION 1

NON-VIOLENT COMMUNICATION ESSENTIAL SKILLS

  • The goals of NVC
  • How to practice reflective listening
  • Types of negative communication that provokes anger or resistance
  • Understanding how human needs affect communication
  • Understanding emotions and how to convey them when communicating
  • Differentiating observation from evaluation
  • Practicing empathy
  • Strategies for assertive communication

SESSION 2

CONFLICT MANAGEMENT SKILLS

  • Understanding conflict and why it occurs
  • Types of conflicts
  • How to deal with conflicts
  • How to deal with anger
  • How to calm aggression and anger
  • Strategies and solutions for conflict negotiation

WHO SHOULD ATTEND THE NON-VIOLENT COMMUNICATION WORKSHOP?

This training is ideal for executives, managers, teams, staff members, and students who will all benefit from a harmonious work environment, trusting relationship, and strong teamwork.